Refund policy

RETURN AND REFUND POLICY

Last updated: March 16, 2026

Thank you for shopping at COOPPER.

We are committed to delivering high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

RETURN ELIGIBILITY

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• The return request must be made within 30 days of delivery.
• Proof of purchase is required.

The following items are not eligible for return:

• Gift cards
• Digital or downloadable products
• Personal care items once opened
• Customized or personalized items
• Final sale or clearance items (if applicable)

COOPPER reserves the right to refuse returns that do not meet these conditions.

RETURN PROCESS

To initiate a return, please contact us with:

• Order number
• Full name used during purchase
• Reason for return
• Photos if the item is damaged, defective, or incorrect

Send your request to:

support@coopper.shop

Once your return is approved, we will provide detailed return instructions.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

• The item is defective
• The item arrived damaged
• The wrong item was shipped

If the issue is due to our error, COOPPER will cover return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for lost returns.

REFUNDS

After receiving and inspecting your returned item:

• You will be notified of approval or rejection
• Approved refunds will be issued to the original payment method
• Processing time may take 5–10 business days

Shipping costs are non-refundable unless the return is due to our error.